Privacy Policy

1. Introduction

Phymes Pty Ltd (Phymes Pty Ltd, Phymes, we, our or us) is committed to protecting the privacy of your Personal Information in accordance with the Australian Privacy Principles (APPs) contained in the Privacy Act 1988 (Cth) (the Privacy Act). This Privacy Policy outlines how we collect, use, store, and disclose your Personal Information. It applies to all individuals whose Personal Information we handle, including our beneficiaries, website users, and other stakeholders. We are dedicated to ensuring the confidentiality and security of your Personal Information.

2. What is personal information?

Personal Information is generally understood as information or an opinion about an identified individual, or an individual who is reasonably identifiable, irrespective of whether the information or opinion is true or not, and whether it is recorded in a material form.

Sensitive Information, a subset of Personal Information, includes details or an opinion concerning an individual's racial or ethnic origin, political opinions, membership of a political association, religious beliefs or affiliations, philosophical beliefs, membership of a professional or trade association, membership of a trade union, sexual orientation or practices, or a criminal record. It also encompasses health information (including information about an individual's disability, injury, or health services provided or to be provided).

This distinction matters as we treat, and are required to treat, Personal Information and Sensitive Personal Information differently in some circumstances. The Privacy Act typically imposes stricter requirements for the collection, use, and disclosure of sensitive information, reflecting its greater sensitivity.

3. Information we collect

We may collect Personal Information where it is reasonably necessary for one or more of our functions or activities, or where the collection is otherwise permitted by law.

We may collect the following types of information:

• Contact and identification information: Name, email address, phone number, etc. (only as required for specific services or account creation.)
• Health-related information: Any health-related information (such as care experiences or health history) you willingly choose to provide in our platform or research studies.
• Usage data and analytics: Information about how you interact with our platform, including features used, pages visited, and actions taken.
• Device and browser information: Information about the device and browser you use to access our platform.
• Location data: General location data (with your explicit permission)

4. How we collect your Personal Information?

We may collect your Personal Information in various ways, including:

• Directly from you: We often collect your Personal Information directly when you interact with us, whether in person, over the phone, through email, or via our website. This can occur, for instance, when you contact or meet with us, make a donation or purchase our products or services, subscribe to our newsletters, attend one of our events, travel with us, or attend a program we support. It may also happen when you provide consent for the use of your image or statement, complete one of our forms, apply to work with us, participate in a project or funding submission with us, or supply goods or services to us.
• From third parties: In some circumstances, we may collect information about you from third parties. This could include your representatives and professional advisors, for example, where you have asked us to communicate with those persons. When you are applying for a role with us, information may be obtained from your referee, former employer, or a government authority. For individuals under 18 years of age, we may collect information from your parent or legal guardian. We might also receive updates from Australia Post’s National Change of Address Service, where you have consented to them providing your change of address details to us, or from a service provider offering fundraising prediction and intelligence services. Furthermore, information may be collected from a publicly available source or a commercial information provider.
• Automatically through our online presence: We may use cookies, web beacons, pixels, and other tracking technologies to collect information about your Browse activity and interactions across our website, social media accounts, and other digital platforms where we maintain a presence. This information helps us to understand user engagement and improve our online content and services.

3. How we use your information

We use the information we collect to:

• Provide and maintain our services, ensuring they function correctly.
• Improve and personalise your experience with Phymes, tailoring features and recommendations to your preferences.
• Send related information, updates, and support messages.
• Comply with legal obligations.
• For Research and Development: When you participate in Phymes Lab research studies, all data is de-identified or aggregated immediately upon collection. This means your personal identifiers are stripped from your responses, allowing us to use your insights for system design without ever linking them back to you.

4. Data security

We implement robust technical and organisational measures to protect your personal information, including encryption and strict access controls, against unauthorised access, alteration, disclosure, or destruction. While we strive for absolute security, no method of internet transmission or electronic storage is completely secure. We continuously review and update our security protocols. All our data is stored on secure servers only with in Australia.

5. Your rights

You have the right to:

• Access the personal information we hold about you.
• Request correction of your personal information if it is inaccurate or incomplete.
• Request deletion of your personal information, subject to legal requirements.
• Object to or restrict processing of your personal information.
• Request data portability (the ability to receive your data in a structured, commonly used format).

6. Changes to this policy

We may update our Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any changes by posting the new Privacy Policy on this page and updating the Last updated date. You are advised to review this Privacy Policy periodically.