Phymes Lab
System broken? Let's design one together.
At Phymes Lab, we conduct continuous user research to build genuine, human-centered systems for Australian care. Whether we're eliminating systemic issues, confronting unspoken friction, or measuring the true human cost of care, we strive to improve the lives of everyone we serve.
Our purpose
Built on empathy and trust
We believe the only way to fix complex care systems is to design them alongside the people who use them every day. Phymes Lab is our dedicated research arm, engaging directly with the Australian care community — participants, families, frontline workers, administrators, and providers. Your insights guide every decision we make, ensuring what we build is truly human-centered, clear, and trustworthy.
Designing a truly equitable system requires diverse lived experiences. If a system works for one person but fails another, it's still broken. That's why we actively seek feedback from all backgrounds and perspectives — because inclusive design is effective design.
Your voice isn't just heard; it drives the solution.
Current study
Pain points of the Australian care system
We're currently conducting a foundational study to help us map the critical friction points, systemic gaps, and unacknowledged burdens within the Australian care ecosystem. Your anonymous experiences — that overwhelmed you, the barriers you hit, and the daily frustrations you face — are what we need to redesign a system that truly works for you and everyone.
This study is conducted in partnership with EICSA Limited, an ACNC-registered charity committed to dignity, choice, and a brighter future for every Australian.
Are you a participant or carer?
Share your experience seeking or providing support for a loved one.
Add your voice
Are you a provider or staff?
Share your experience managing resources and delivering frontline care.
Add your voice
Are you a member of the public?
Share your perspective on the current state of care systems in Australia.
Add your voice
Your privacy and trust: Your input is handled in strict accordance with the Australian Privacy Principles. We never share your personal data. Review our Privacy policy or contact us at Contact Phymes with any questions.
Thank you for your time
As a token of appreciation for your time, all participants who complete the study can enter a draw to win one of 10 x A$100 gift cards to the retailer of your choice (Woolworths, Coles, Amazon, BigW, Target, Officeworks, or others).
Draw details:
- 10 winners will be randomly selected from all eligible research participants *.
- Draw conducted on December 10th, 2025.
- Winners notified by email within seven working days.
- Entry is completely optional and does not affect your survey responses.
Please note: Only Australian citizens, permanent residents and valid visa holders are eligible to enter the draw. Gift cards can only be mailed to Australian addresses.
